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How pragmatik11 Handles Your Personal Information

This privacy policy explains exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and use the lobby — plus how we store it, who can see it, and how you can request changes.

Account data protectionWallet transaction privacyYour right to access your dataCookie and device data clarityContact us to update or remove data
pragmatik11 How pragmatik11 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply security measures across account storage, payment processing, and session management to reduce unauthorised access. Here is how each area works in practice so you can verify what protections are in place for your account.

Account Security and Login

Your account uses OTP verification tied to your registered phone number. Each login session is checked against your last known device to flag anything that looks out of place.

Cookie and Session Data

We use session cookies to keep you logged in across pages and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Data Retention and Deletion

Account and transaction data is retained for as long as your account is active and for a period after closure, as required by applicable rules in eligible regions. You can request deletion of non-essential data at any time via support.

Wallet and Payment Privacy

When you link DANA, OVO, or GoPay, only the reference details needed to process and confirm transactions are stored. Full wallet credentials are never retained on our servers.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold on your account, request a correction, or ask us to delete your information, our support team handles these requests directly. You can reach us through the channels below. We aim to respond to data-related requests within a reasonable period — complex cases tied to active wallet transactions may take longer to resolve.

Live Chat Open the chat window from any page inside your account. Our support team can log a data access or correction request directly from the conversation.
Email Support Send your data request to our support email address shown in the account settings page. Include your registered phone number for faster identification.
Account Help Centre The Help Centre inside your account lists step-by-step paths for updating wallet details, changing contact info, and submitting a formal data removal request.

Common Questions About Your Data and Rights

These are the questions we get asked most often about how personal data is handled on this platform. Each answer covers a specific part of the policy so you can find what applies to your account quickly.

We collect your name, email address, phone number, and the wallet details you use — DANA, OVO, or GoPay — along with device and session data generated during your visit.

Yes. Contact our support team via live chat or email with your registered phone number, and we'll provide a summary of the personal data linked to your account within a reasonable timeframe.

Submit a request through live chat or the support email shown in your account settings. Specify whether you want a correction or a full deletion, and include your account phone number.

We do not sell your data. We may share it with payment processors like DANA, OVO, or GoPay to complete transactions, and with legal or regulatory bodies where Indonesian law requires it.

Only the reference data needed to verify and confirm each transaction is stored. Your full wallet credentials and PINs are never recorded or accessible on our side.

Data is kept while your account is active and for a period after closure in line with applicable rules for eligible regions. You can ask for non-essential data to be removed at any time.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.